Shipping Policy — Games Then and Now

Order Processing

All orders are processed within 1–5 business days. Orders placed on weekends or holidays will ship the next business day.

You will receive an email confirmation with tracking information as soon as your order has shipped.

Shipping Carriers

We ship using UPS, USPS, and FedEx, depending on the service selected and the destination. The carrier used for your order will be shown on your tracking page.

Delivery Confirmation & Responsibility

Once a package is scanned as Delivered by the carrier, responsibility for the package transfers to the recipient.

This includes deliveries that are:

• Left at your door

• Left in a lobby or mailroom

• Delivered to an apartment building

• Delivered with photo confirmation

Games Then and Now is not responsible for packages that are lost, stolen, or misdelivered after the carrier marks them as Delivered.

If your package is marked Delivered but cannot be located, please:

1. Check with neighbors, building staff, or household members

2. Verify the delivery photo (if provided by the carrier)

3. Contact the carrier directly to open a Missing Package / Stolen Package Claim

4. File a police report, if required by the carrier for theft claims

We will assist with documentation if the carrier requests information from the sender.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout. If an incorrect or incomplete address is provided and the package is returned to us, reshipping fees will apply.

Damaged Items

If your item arrives damaged, please contact us within 48 hours with:

• Photos of the packaging

• Photos of the damaged item

• Your order number

We will work with you to resolve the issue quickly.

Returns & Exchanges

Return eligibility is based on our Return Policy. Shipping fees are non‑refundable unless the return is due to an error on our part.

Questions?

If you have any questions about shipping, feel free to contact us at: support@gamesthenandnow.com